Competency Mapping

Competency mapping is the process that identifies an individual's strengths and weaknesses. The aim is to make one better understand oneself and tells where career development efforts need to be emphasized.
Competencies are derived from specific job roles and responsibilities within the organization and are often grouped around categories such as strategic development, relationship management, innovation, leadership, risk-taking, decision-making, emotional intelligence, etc.
As far as the path of competency mapping is concerned, the first step is job analysis, where the company lists core competency required for the concerned job. The next step is the development of a competency scale for the job on the parameters previously identified.
The mapping of employees can be a self-made exercise or done by superiors. It can also be done by using the 360-degree analysis where peers, first reports and customers also rate the employee and the activities he is involved in.

Methods of Competency Mapping

1.      Assessment Centre

This is the mechanism used by organizations to assess and evaluate their employees on the basis of the required competencies according to the individual job specifications. There are numerous exercises which organizations adopt in the process of assessment.

The exercise which are used these days are:

·         Group Discussions

·         In Tray analysis

·         Interviews

·         Role plays

·         Case study analysis

2.      Critical Incident Technique

In the technique the analysis takes place on the behavioural outcome of the employee or the organization. How people behave in different situations and what were the outcomes and results due to that behaviour.

3.      Interview Technique

It is a one to one interaction between the interviewer and the applicant. It brings out the first hand information without any intermediaries. It is a technique most commonly used in all companies.

4.      Questionnaires

They contain list of questions to be answered by the applicant on the basis of which assessment takes place

5.      Psychometric Tests

It is a standardized approach having a prefixed set of questions which are measurable and objective type. They can be:

·         Aptitude Tests

·         Achievement Tests

Viral Marketing

Viral Marketing

Viral marketing is a type of marketing technique or strategy used by companies to use their pre existing social networks to create and intensive brand awareness among customers through replicating viral processes which is similar to the spread of disease or computer viruses as the name suggests to leave an ever lasting impact on the buyers and the potential customers so as to convert them into buyers. It mainly focuses on facilitation and encouragement of people to like the marketing idea for themselves and then share and pass it on to their friends and family voluntarily.

Viral marketing includes all the aspects of advertising such as social media networking and presence, video clips, proper usage of internet, interactive games and campaigns, word of mouth and now a days the smart phone which has become the essential part to be looked upon at the time of decided marketing strategies.

Different types of viral marketing are:

Pass along in which the idea is passed from one person to another and then to another and so on and it is widespread mostly on a voluntarily basis. It can be through various mediums like social media, emails and word of mouth.

Buzz Marketing is focused on word of mouth potential in creating a buzz all around, about the product, campaign or the company itself through among the target audience.

Incentive viral provides the customer with valuable and tangible incentive or reward is offered for participation or buying the product in order to drive the sales or other conversions.

Undercover Marketing is type in which the customer is marketed and their buying decisions are influenced without tipping off the customer about the manipulation they are trapped in. Also called stealth marketing, considered as unethical and deceptive by some people.

User Managed Database is the type of marketing in wish the user/buyer itself is creates and manages the list of contacts by a database given online by a service provider and they invite their friends and family member to participate in the campaign thus creating a viral. It works as a self propagating chain which persuades other to join and sign up for the same.

Viral marketing can be done through various mediums such as Social media which is the most common and highly effective in today’s socially active world. Next can be through blogs which can be easily used to portray information where even linking can be initiated. Referral links can be another method by which people can share and refer others through these links on social media. Last and the traditional method used always are the emails which are send to targeted audience.

Viral marketing brings out many advantages to the company which is the reason it is widely used. By this thousands of people can access on the same day. It is the faster way to reach the customer. It also saves cost of advertising for the company and even you can customize the message, messages are easily targeted to exact market in returns the company earns good reputation.

Some of the disadvantages which can create negative impact in consumers mind, it could be annoying to be considered as spam.  It only benefits the company if it reaches the correct audience. The focus of this type of marketing is short term which when once completed will end up the viral leaving company to think for something new and innovative from the earlier one.

Effective viral marketing can only be done with an intelligent sense of social media, because most of them walk through social media. So enhance your social media presence and go viral.

There are various live examples of Viral Marketing in the Industry like Airtel, Kolavedi Di song and many more. We will discuss Coca-Cola as company and its understanding about the viral marketing and how well the company used this technique in the real life.

Following are the Coca-cola’s various steps and campaigns they initiated with some motives which follow, let us have a look over them.

Coke’s Happiness Machine

In 2010, Coke launched video on ‘The happiness machine’ in which the vending machine along with coke gave many gifts and surprises to their customers. It was first set up in New York in a university. This idea was taken up to activate the digital platform for coke and create its digital presence. They uploaded the web video capturing the emotions and the reactions of the students to Coke’s YouTube channel on the first day. The video then moved through the advertising trades before it picked up steam with consumers. In the first five days there were seven hundred thousand views and in the first week it crossed the one million mark. The video hit the top of the viral video chart in that week. This was replicated in Singapore, UAE, Italy, South Africa and in India too.

Coke Music

Coca-Cola took experimented the new technology and created something called CokeMusic.com. This website was a branded virtual meeting place for teenagers who loved music; it was similar to a chatroom. Visitors voted on music mixes played in virtual clubs and won decibels based on how well their mix was perceived by other visitors. It was a club of gamification and viral marketing at its best.

In 2012 Coca-Cola contracted with Spotify and Universal Music to help Australians live special moments of their lives and re-connect with friends and family, by sharing a Coke and a song via Host, Sydney.
The campaign promised to be one of the most ambitious and innovative Coke campaigns till date, connecting people with the power of music, and being activated across digital, social, outdoor and television medium.

Super Bowl Commercials

This is coca cola’s one of the oldest Coca-Cola campaigns involved lovable polar bears enjoying an ice cold Coke. And no matter how many years have passed, Coke pays attention to this campaign by involving the adorable creatures in some of their marketing materials.

The last time they appeared was in 2012 Super Bowl commercials. Two polar bears reacted to the game in real time and viewers could interact through asking questions and posting photos on Facebook and Twitter.

Small World Machine Campaign

Coca-Cola has released a film featuring an experiential campaign, it takes forward the brand’s ‘Open happiness’ proposition – across the borders.

They specially created vending machines which were installed at a shopping mall each in Lahore(Pakistan) and New Delhi. People on either side of the vending machine before buying the coke were invited to ‘Make a friend in Pakistan’ (in New Delhi) and ‘Make a friend in India’, to share a Coca-Cola. The ‘Small World Machines’ provided a live communications portal linking people through a 3D touch screen. They were requested to complete a friendly task together like - waving, touching hands, and draw a peace sign or dance – before the machine dispensed a can of Coca-Cola. The film on YouTube which went viral, features people engaged in the activity and their reactions.

Share a Coke Campaign

The company's "Share a Coke" 2015 summer campaign was one of the best-performing marketing campaigns in Coca-Cola's history. This marketing strategy traded out the company's iconic logo on 20-ounce bottles for the country's most popular names.
In addition to that, consumers could share their experiences and stories in on Twitter with the hashtag #ShareaCoke. Those who shared their stories were entered to have their pictures with the coke can featured on the company's website and across company billboards. The top three reasons why the "Share a Coke" campaign was a success in the market were:

·         Consumers were provoked to participate and create Media content on online platforms

·         Personal level connect with the consumers

·         Use of powerful word in the campaign which calls for action

By all these strategies coca cola as a brand created an impact on the customers mind giving execution and propagation to the viral marketing.

English language is necessary for success in the Corporate World

Success in business or the corporate world are hinged to good communication skills which can only happen when one has a good command over language in which he/she can express well. The act of expression also plays an important role in ones communication skills. Nobody denies the fact that the ability to communicate well and the possibility of succeeding in life go hand in hand. If we talk about top business honchos of the country they all are good speakers and have expertise in their own fields and interest areas.

Talking about English as a language which has become the language to communicate throughout the world, so it becomes necessary for all to read, write and understand the language well. As British has ruled almost all over the world and had left marks of their presence. It became the foremost reason why English language has become the only language to communicate among countries over the globe.

The world has become flat and economic migrations take place every now and then. Globalization kicks the use of English language over the world as there should be a common medium to connect and communicate. It has become important for all to adhere to the language if you want to sustain in this era of globalization.

A whole lot of MNC’s have covered India which makes even more important for people and working professionals to be upfront with the language. Both MNC’s and even the Indian companies prefer employees with good communication skills and good command over the language. So as a working professional one should acquire the ability to communicate well only then it would be easier to walk on the success ladder. 

Organizational Trust

Organizational trust is the belief of the employees of an organization towards the goal, mission and vision of the organization. The employees club their personal goals to the common goals of the organization and work in order to make them happen with all their abilities, skills and competencies. Starting from top to bottom all adhere to the common objectives and follow the rules and regulations of the organizational. Everyone contributes in building a healthy work culture among the organization to make it work smoothly and steadily.  Trust in organization brings loyalty which in turn results in overall growth.

Why is trust important for an organization?

Trust brings lots of things to an organization starting from simple aspect of disciple to the only motive of revenue generation, all activities directly or indirectly link to organizational trust. Starting with simplest form of explanation of how trust drives the organization we will talk about efficiency of employees and the input of cost. When there is increase in trust or trust prospers in an organization it increases the speed of efficiency i.e. effective use of time, energy and efforts; the cost is decreased hence giving benefits to the organization. But decrease in trust or distrust leads to lack of efficiency and increased in input costs which can result in decline of the organization.

There can be some barriers to organizational trust. Sometimes the own environment of the organization is responsible of generating mistrust within employees like lack of parity among people, biases, violations of rules undisciplined environment , lack of clarity and no pre-fixed roles and responsibilities. All the aspects add to a negative culture which can lead to distrust. Apart from this employees come with personal agendas which they bring to the organization their personal interest and desires which they try to fulfill within the organization using its resources hampering the ethics of a work culture. People have volatile personalities by which they believe, understand and react to the situations which can be interpreted differently. One more aspect which counts on the trust part is the perception of employees about the organization, whether they perceive the way top management wants them to perceive about it. Lastly the aspect which will create distrust would be misleading communication channels which affect the working of the organization on a personal and professional front.

Now the benefit of trust to the organization is the main agenda behind the inputs a company gives in creating trust. It produces high-quality products and services which the firm is aiming for. It increases the employee’s performance which every organization wishes for. It also develops justice within the organization which leads to decrease in stress which will promote creativity. Better chances of improved conflict management with empowerment of employees. Trust even results in team involvement with better leadership during times of uncertainty.

As organizational trust influences the efficiency and effectiveness it is important to build trust in the organization so as to prosper it well and maintain its market value among its stakeholders.

Widely accepted most common model on organizational trust is as follows used in many companies to resolve trust issues.